Irregularities in Service

      Schemes started by Government, whether it is by central government or by state government, lack of follow up by the concerned authorities, often become part of irregularities, harassment and exploitation of common citizen, which instead of giving advantage, comfort to user it starts pinching them. Government after launching any service for the welfare of common people, not follow up if the service/schemes properly functioning or not or concerned department employees are misusing it by exploiting it for personnel benefits, due to absence or check up from senior officials of his department make him uncontrollable, and shocking part is that complaint lodge by common people often listen with deaf ears.
     In Punjab state, youth is crazy for foreign countries and they always opt other country to work, as it is in their mindsets that if they want to lift themselves economically then foreign country is best place, youth of Punjab is so much attracted towards other countries that they can go up to any extent to be there whether legal or illegal and they are ready to pay hefty money to the travel agents, so that they must reach any foreign country, but going abroad illegally is full of risk and sometimes they lost their lives also, so Punjab being four hundred kilometers away from New Delhi Airport, it takes roughly seven to ten hours depending upon traffic and three hundred to four hundred rupees if person travel by cab, but if travel by bus then journey time increases and also tired the passenger badly, so considering this Punjab Government launch recently two dedicated bus services’ from Jalandhar and Amritsar to New Delhi Airport luxury Buses,’ once a day from both destinations. The detail is as follow –

From	Time	To	Time	Fare in Rupees	Bus Service
Jalandhar	11.00 a.m.	New Delhi Airport	7.00 p.m.	575	Volvo
New Delhi Airport	2.00 a.m.	Jalandhar	10.00 a.m.	575	Volvo
Amritsar	10.00 a.m.	New Delhi Airport	9.00 p.m.	Not Available	Super Integral A.C. Bus
New Delhi Airport	4.00 a.m.	Amritsar	2.00 p.m.	Not Available	Super Integral A.C. Bus

     Considering this service it was believe that this service will help to mediocre and single person to reach their destination with ease and in less rupees if we compare it to with private bus operators and also without changing buses again and again to reach their destinations, but as far reports are pouring in, instead of giving relief to the commuters it started becoming source of exploration by the conductors, when buses proceed from New Delhi then conductors not only charges more money from the passengers but also not hand over tickets to them. This way not only he exploits the passengers but also skip to deposit full money to its station, but also passing on lose to the revenue of government. As per government, fare is 575 rupees per head, but conductor charge two hundred rupees more without giving tickets .Some passenger also complaints that their reserve seats were allotted to other passengers after taking more money from them.
       So considering the grievances of passengers, bus service begins from Delhi Airport to Jalandhar or Amritsar, then conductor harass passengers, Government do check randomly these buses and if they found the complaints of passengers are correct then take stiff action against the culprit, so that buses plying to give relief to the common people should prove the purpose, otherwise it will lose its shine and interest from the heart and mind of travelers, before it become preferred and favourite service of economical and single person.