ATM Complaints

Just decade ago across country with the facility to access ATM’s not only of concern banks but also of other banks yes of course with some terms, it helps a lot peoples of the country to carry plastic cash instead of hard cash as now card holders have access of countless ATM’s to get required cash round the clock without bothering strike or holiday not only in urban areas but also in rural areas, biggest advantage of ATM card is that to keep and carry unnecessarily hard cash in the pocket is story of gone years as it was full of risk and always fear of loosing it due to pickpocketers or felling down. In the country ATM facilities are provided by below categories of bank-

• Public sector Undertaking Banks
• Private Banks 
•  Multinational Banks

Although all the categories of banks keep on alerting general public about the frauds related to ATM cards misuse and aware them time to time through advertisements in the print media that don’t disclose pincode to any one plus keep on changing it on regular basis after the span of few days, but still in rural areas of the country story of frauds related to ATM cards keep on hitting the newspapers due to illiteracy among older categories of card holders and they become target of fraudsters, safest way for them to get rid from the problem is that they should keep on vigil eyes while withdrawing money and getting help from other persons and take back their card from them after transaction check that return card is their plus wait for home screen to display, so that their card cannot be clone, moreover this problem can be solve at individual levels if they are illiterate, otherwise with some command anybody can withdraw money if he/she have their ATM card and pincode.

     Just yesterday RBI forward master circular to all the categories of commercial banks in which it was stated that if card holder lodge complaints within thirty days time then concerned banks has to settle complaints within seven working days relating to non withdrawal of money but withdrawal amount debited in his/her account  as earlier it was twelve days but now it shrink to seven working days, as ATM card holders have to wait to get back his/her money in his/her account and sometimes in some cases to settle these type of cases take more then forty to fifty days but now after crossing seven days if case does not settled within seven days then concern bank will be slapped with fine of rupees hundred per day. Certainly this is good news for the ATM card holders as delay in getting money often frustrated them and their faith on the technology jolted, but with this instruction by apex bank of country it will keep card holders intact to use the service without having any fear in mind related to ATM irregularities.

    Even I myself has experience of this two times in a single day, then as it required from ATM card holder to attach photocopy of slip along with it submit application at concern bank’s branch, and when I went to my bank and submit my complaint and asked how much time it will take money to credit in my account ? Then bank’s staff member who attended me told me that we can’t say with surety as in some cases which are pending peoples are waiting to settle their cases for more then fifty days, but I was lucky that money credited in my account under ten days period.