Blot on Postal Service of India

News related to the blemishes of postal department services’ often keep on hitting both form of media that is electronics and print, and in score of cases it has seen that stuff forward from other countries to India through parcels either they disappear or receiver gets intimation to collect which are open hence receiver left with no other choice but to deny to collect it as score of items in the forward parcel they find missing. When alert, vigil receivers dare to lodge complaints of it at concern post offices’ then they get calculated reply from them as they pass on the buck to Delhi custom office and respond that it was open at New Delhi by custom department as they now check by opening instead of scanning procedure, so nothing can be done in this regard at their level from here. Recently a shocking story published in a newspaper in which resident of Punjab state suppose to receive two parcels forward from two different countries by name New Zealand and America on 22 January and 4 February respectively in the year 2011 and unfortunately Kapil Takiyaar was victim of discrepancies of postal department services’ as till date he has not receive both the parcels in spite of the fact that when parcels were forwarded then his relatives inform him that in coming ten days time he will receive them, contrary to it one parcel disappear and second was open when he get intimation from department to collect the parcel but shockingly score of  forward items were missing in that parcel. So he lodge complaints at different levels whose result is that not only he does not have any satisfactory response from postal department but now postal department is not delivering magazines and post forward under his name. Below is brief glimpse of Kapil Takiyaar’s tragic and shocking story as it unfold through leading newspaper – 

•  Ashish son of Kapil Takiyaar, resident of Tanda, Hoshiarpur had forward parcel on 22 January,2011 to his father(Kapil) from New Zealand and inform his father that in coming ten days period he will receive the parcel, so his father made contact with his areas postal department and inform them about the parcel which was on the way from New Zealand, with every passing day he start getting frustration related to collecting parcel and later on it was reveal that staff distributed the forward stuff among them, its interesting here how Kapil came to know that postal staff has distributed the items among them, well its answer is that his son after passing few more days ask his father to make contact on to his sim number which he taken with him but return to India in the parcel, then call receive by Amrik Singh fourth class employee at post office, when he made contact with the postal department and post master deny they had receive any such parcel from New Zealand. Then his father immediately block the sim and lodge complaint. His story does not ends here as another parcel under his name was forward from America on 4^th February, 2011 by his niece and till date he have not any information about that parcel also. When he discuss with the higher authority about the talking on to his son’s sim then department call him to get in touch with them in next three to four days and surprisingly they arrange the parcel but opened but score of items were missing in it, so when he reached there in the company of few well known persons of his locality he deny to collect it due to status of the parcel, when he complaint about it then staff told him that it is received by them in  this condition from New Delhi itself, as now custom department instead of scanning open every forward parcels, then he left with no other choice but to lodge complaints against it at different levels, so that he can get compensation of missing items as parcel was insured. Postal department asked him to submit document made by sending postal department only then postal department can disburse compensation to him otherwise we cant help him in this regards, so now not only he become frequent visitor of postal department as sending point confirm that parcel was sent from their side but denying to value the parcel, more over now his post also effective as he is not receiving the magazines or other post regularly and often it goes missing.

In the environment of competition it is utmost necessary for the service provider to improve its services’ and remove any bad sector if it exit in there system otherwise it wont take much time to loose business drastically courtesy poor, tainted services’.