In India lot of major departments are still under government domain, they suppose to give best services’ to the public without any inconvenience but often it has seen that government department officers harass common people either they skip to available on there seats or keep on pretending or exploit them, departments like Police, Health, education, electricity, administration, local bodies with whom on an average once a day common people have to deal , but government officers’ nature of delaying always frustrated general public and tragedy with them that they have not facility to lodge there complaints of concerned officers in that department to its highest authority and by some how if they succeed to registered there complaints then it is not treated properly and immediately, thus become part of dust bin, but public keep on suffering ,that is why they avoid to visit any government office but because to proceed there case further it is mandatory for them to move ahead through proper channel. This is not the picture of any particular state but across India almost every state in the government office scenario is same, so it is for ruling party leaders to check randomly government departments with whom public has to deal often and so that they get there work done without any problem. This way it will make every officer to remain on to his seat and deal firmly with the complaints and problem of general public.
As per news Punjab State deputy Chief Minister Mr. Sukhbir Singh Badal in recent time just visited suddenly some offices of Police and Electricity department in Bhathinda district and spotted irregularities in their work. To provide hassle free services’ to the residents of state in the future Mr. Badal has plan to visit randomly government departments of major cities of Punjab like Jalandhar, Amritsar , Ludhiana and Patiala so that it help general public to get there work done in routine and hassle free. As per information checking in above coded cities can be happen in near future but secretly, so that it may not alert concerned cities government offices’. In recent time government is receiving complaints from different part of state that some government department officers are not cooperating them at the time of complaints, either they skip from there seats or ignore there complaints or listen with deaf ears mean because they never ever take immediate desire action. Draft has been prepared how to act on the plan by Mr. Badal’s department and in near future news can come of his checking/ raids in the government offices’. Well if he visit or not government offices’ in the above coded cities but it will now put pressure on to the government officers to sort out the problems of general public on priority basis, problem is that despite having complaints register it take months which certainly give wind to corruption and it encourages role of agents to get work done by general public of state.
To improve the image, efficiency, corruption free and end the fear in the heart and mind of public and put fear in the mind of government officers it will make them to provide good services, which is possible by such visits by highest authorities in the government offices or government can create a department which deal with the problems of public without any bias, it should not be limited to any one state but all the states in country should follow it, so that public can say proudly that –
Democracy is of the people, by the people and for the people
and they visit any government office with ease and proud.
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